Frequently Asked Questions

Where do you get the data from?
Directly from the governmental agencies that ares in charge of that particular jurisdiction.

How current is your data?
Very current! We constantly update most of our databases every thirty days or so.

Will I still be charged "No Records Found" response?
Yes. Regardless if there are zero or 10 records found for that person, the charge still applies as it is a charge for the search, not the results.

Can I search by first and last name only?
No, the system won't accept a search without a date of birth.

Do I always have to include a date of birth in the search?
Yes, we do require a date of birth for each subject searched.

The subject I want to search gave his name as "Rob". Can this name be listed as "Rob" in your records?
Most likely not, unless the official conviction record had the subject's name listed exactly as that. Our searches must be conducted by exact name only of the subject.

If I submit a search with the name spelled incorrectly, then I re-submit the search with the correct spelling, will I be charged for two searches?
Yes, you will be charged for all searches submitted.

What happens if I also enter a middle name in the First Name field, along with the first name, when I submit a search?
Chances are a result of "No Records Found" will be returned due to the way we have our databases set up. Only enter a first name in the First Name Field. The results provided will include a middle name for you to match to your subject.

Do you have access to juvenile records?
No. The only persons who have access to juvenile records are those who have obtained a court order from a judge allowing the juvenile records to be unsealed. Our data is for adults only.

I don't understant some of the codes in the criminal responses. Can you decifer them for me?
Yes. Some states have their own unique set of codes which may be confusing. You can click here to view a chart of codes you may see in a typical criminal response. Also, California criminal records sometimes have confusing penal codes to describe the crime. Please click here to be taken to a site to look up California Penal Codes.